Information

At West Perth Medical Centre, we strive to assist our patients and to ensure that everyone has a positive experience at our practice.

Please read the below information regarding the practice and contact reception if you have any further queries. Click here to download the Practice Information Sheet.

Booking Appointments

Bookings are available through our website, or through our telephone reception service.

A number of ‘on the day’ appointment spaces are reserved for any urgent consultations. If you require an appointment, phone: 9226 1377.

New Patient Information Form

Please visit our Contact page.

Late/ Non-Cancellation of Appointments

If you are unable to make an appointment, please either cancel online (if originally booked that way) or call 9226 1377 so that it can be offered to another patient. Cancellations may incur a fee of the full appointment time booked if less than 24 hours’ notice is given.

Appointment Duration

At West Perth Medical Centre, we try our best to keep appointments on time and avoid long waiting periods for our patient’s convenience.

Our standard appointments to see a GP are consultations of up to 15 minutes, which discuss one or two concerns.

We also offer long consultations, which discuss three or more concerns, more complex health problems, travel, or mental health. These appointments are longer than 15 minutes (usually 30-45 minutes).

Phone Calls and Consultations

Our doctors do not receive phone calls during any patient consultations. For urgent matters, please discuss your problem with the receptionist, who will pass this on to your doctor or nurse.

Phone consultations are available in some instances and charges will apply.

Communication Policy

For general enquiries, please phone our reception staff who will provide the best possible service for you. Urgent matters will be directed accordingly. Email communication is discouraged due to it not being a secure form of communication so any medical information is best discussed with reception or with your doctor.

Appointment Fees

Our surgery is a Private Billing practice. This includes Pension Card holders but excludes DVA. Children under 16 years are only discounted on weekdays. The cost of the consultation will vary depending on the complexity and duration. Billing is at the discretion of your doctor.

All consultations are to be paid on the day of service by Cash, Cheque, EFTPOS, Visa, Mastercard or AMEX. We can process your Medicare claim at the time of payment and your rebate will vary depending on whether you have reached your ‘threshold’. Please be aware families need to register for the threshold with Medicare.

For information on our prices please refer to our practice information sheet available from our reception.

Patient Consent and Privacy

West Perth Medical Centre collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose and treat illnesses and medical conditions, ensuring we are proactive in your health care. To enable ongoing care, and in keeping with the Privacy Act 1988 and Australian Privacy Principles, we wish to provide you with sufficient information on how your personal information may be used or disclosed and record your consent or restrictions to this consent. Please click here to download our Patient Consent and Privacy information sheet.

Workers Compensation and Motor Vehicle Consultations

West Perth Medical Centre conduct workers compensation and motor vehicle consultations. You will be required to submit your claim and costs will be forwarded to the relevant insurance company. If your claim is not accepted, patients will be required to pay any outstanding consultation costs.

Recalls and Reminders

Please advise us if your contact details, such as phone number or address, change as WPMC is committed to preventative care and may send you a reminder notice if you are due to make an appointment based on our records. If you no longer attend WPMC, please advise our reception staff so that you can be made inactive on our database.

We use an automated reminder system, and you may receive an email, letter, phone call, or a text message as an alert for an upcoming or follow-up appointment. Our text message reminders are an opt-in service and you may withdraw your consent at any time by advising the reception staff.

If your condition is serious and we are unable to contact you via the above methods, you may receive reminders from state and national registers.

Personal Health Information

Your medical record is a confidential document. It is the policy of the practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our Privacy Policy is located in our patient registration form file at the reception desk. If changing practices, to obtain your medical record, you would need to fill out a transfer of notes form at your new practice who will then send to us, and the medical record will be sent directly to the practice.

Test Results

If your result is normal, please be aware that you will not be contacted. If your result is not classified as ‘normal’, you will be contacted by the nurse via phone call/sms and mail if unable to contact through the first measures. The nurse will advise if you are required to make an appointment with the doctor to discuss your results.

Our nurse is unable to discuss results over the phone that the doctor has marked to discuss with the doctor specifically and a follow up appointment is required. Results will not be given to a third party. We cannot email results to you but if you require a copy you can arrange to pick one up once your doctor has checked them and approved this. Please note that a fee may be charged for this.

Consulting Hours and Public Holidays

Please click here to see our opening hours.

West Perth Medical Centre is closed on public holidays, and from 5:00pm on Christmas and New Years Eve. Other closures will be noted on the website homepage.

Access and Accessibility

Our practice can be accessed via our entrance at 100 Outram Street and is wheelchair accessible. Please call reception to advise of any special requirements prior to your appointment.

Interpreter Services

Our practice encourages patients to use the below free translating and interpreting service which is available 24 hours a day, every day of the year, by calling 131 450. More information is available at www.tisnational.gov.au.

If you require an interpreter for a patient that is deaf and uses Australian sign language (AUSLAN), please visit www.nabs.org.au to book an interpreter or advise WPMC reception prior to your appointment. This service is free.

Parking

Our practice is centrally located and can be accessed by car or public transport. West Perth Medical Centre has free patient parking behind the practice on Douro Place (accessed via Wellington Street or Clive Street). Alternatively, street parking is available; however, visitors will be required to pay.

Urgent Problems/Emergency Contact

We hold a number of daily appointment spaces to enable any urgent consultations or needs.

If you are experiencing an EMERGENCY, please call 000.

If you require an after hours or home visit service, please contact WADMS on (08) 9321 9133.

After Hours/Home Visits

If after hours care is needed, West Perth Medical Centre would recommend patients to use one of the following providers:

Pathology

Western Diagnostic Pathology is our onsite pathology provider and is a leading provider of diagnostic testing. They provide services including occupational urine drug screen collections and are a services collection centre. They perform tests that enable the treating doctor to prevent illness, diagnose disease, guide treatment pathways, monitor disease progression and eventually to confirm patient recovery.

Patient Feedback

WPMC respects the fundamental rights of patients to have an accessible and confidential avenue for providing positive or negative feedback about WPMC and the services provided. Patients are encouraged to be open and are able to feel free to discuss all health issues and proposed treatments without fear. Suggestions from you to improve the services offered by our practice are welcomed. We encourage you to fill in a suggestion or complaints form located in the waiting room or at reception desk, or via email to the practice manager – manager@westperthmedicalcentre.com.au – and this will be actioned accordingly.

Should there be any problems with the practice that you wish to pursue externally, the appropriate agency is the Health and Disability Services Complaints Office of WA and can be contacted by phone on (08) 9329 0600 or alternatively by email to mail@hadsco.wa.gov.au.